Identify and Define the Problem

Become one of the most valuable assets in your organization by understanding and skillfully identifying the root cause of pain points, gaps, and opportunities, and proposing solutions to fix them.

Enjoy a free course preview!

Free Course Preview
Enroll for $17

It’s a valuable person who can recognize an opportunity or a problem within an organization. Who can dig in deep and identify it’s root cause, and help devise a strategy to create a solution that drives value.

As the first part of our eight-part Business Analysis Process Series, our course Identify and Define the Problem will give you the fundamental skills and knowledge you need to help bring solutions and value to your organization.

Learn more about the course and your instructors below!

It’s a valuable person who can recognize an opportunity or a problem within an organization. Who can dig in deep and identify it’s root cause, and help devise a strategy to create a solution that drives value.

As the first part of our eight-part Business Analysis Process Series, our course Identify and Define the Problem will give you the fundamental skills and knowledge you need to help bring solutions and value to your organization.

Learn more about the course and your instructors below!

What you’ll learn in this course:

  • Identify the problem using helpful techniques and practices.
  • Analyze the root cause and how to get there.
  • Determine the potential value so you can fully understand how effective your solution will be.
  • Create a project proposal that really sells the value of the solutions you’re proposing.
  • Gain project approval when your stakeholders understand how effective your solution will be.

To take a closer look at the course curriculum, click here!

Awesome Perks

We’ve included some pretty insightful and useful resources with this course, including:

  • A 20+ Page Student Workbook
  • Business Analysis Glossary
  • Interview elicitation template
  • Survey elicitation template
  • Observation elicitation template
  • Fishbone diagram template
  • Project proposal template

The Extras

  • Money-Back Guarantee
    If you’re not happy with the course, contact us in the first 30 days and we’ll give you your money back.
  • Lifetime Access
    Enrollment grants you unlimited access to your course and any activities, resources, handouts, and quizzes for life.
  • 1-on-1 Support
    Unlimited 1-on-1 support directly from your instructor for any questions you might have.

Jeremy Aschenbrenner,
Chief Instructor

Meet Your Instructor

Hi, I’m Jeremy Aschenbrenner!
Many know me better as The BA Guide.

After gaining a decade of valuable experience in business analysis and consistently delivering successful projects that drive value for organizations, I decided to follow my passion for teaching others. This led me to establish The BA Guide, a platform dedicated to empowering individuals and organizations by sharing my expertise.
Learn more about me here

Identify and Define the Problem Course

Enroll Now

testimonials

Customer Appreciation

"Jeremy has broken down the process into small digestible parts. This first part gives a great introduction to the BA process and sets a good foundation in understanding how to identify and define the problem. This course sticks true to the title and I recommend this course."
Jason G. -
"I am glad that I found this great course because it is what I have been looking for. I wish I had taken this course before my first presentation as a Business Analyst."
Azeez O. -
"As a business owner and has the experience of more than two decade I thought I know much but this course gives me a different perspective how to analyze my business even for my customers. I couldn't wait to take other courses related to excel my career. Thank you for creating this platform to ease the learning!"
Aster T. -

Course Curriculum

Check out the lectures of the course

Identify and Define the Problem

Welcome to the Course!

  1. Course Kickoff and Overview
  2. Introducing the Student Workbook
  3. The BA Guide's Business Analysis Process Explained
  4. Why Identify the Problem at All?
  5. Key Terms Defined - Needs, Project, Value
  6. Meet Your Instructor - Jeremy Aschenbrenner
  7. Business Analyst Glossary of Terms + Download
  8. The End Goal

Problem Identification

  1. Problem Identification Initiation
  2. Focus on the Problem
  3. Get to the Root
  4. Setting the Stage for the Remainder of the Course

Problem Identification: Observation Technique

  1. Observation Technique: Key Concepts
  2. Observation Technique: Mini-Activity
  3. Observation Technique: Active Observation
  4. Observation Technique: Passive Observation
  5. Observation Technique: Participatory Observation
  6. Observation Technique: What Are You Looking For?
  7. Observation Technique: Planning an Observation
  8. Planning for an Unnoticed Observation
  9. Observation Technique: Executing an Observation
  10. Observation Technique: Documentation Template
  11. Observation Technique: Validate Your Understanding

Problem Identification: Interview Technique

  1. Term Explained: Waterfall
  2. Interview Technique: Overview and Benefits
  3. Interview Technique: Cautions
  4. Interview Technique: Types
  5. Interview Technique: Planning Overview
  6. Interview Technique: Planning Questions
  7. Interview Technique: Planning Time
  8. Interview Technique: Recording the Session
  9. Interview Technique: Planning Location
  10. Interview Technique: Finalize Planning
  11. Interview Technique: Conduct the Interview
  12. Interview Technique: Documentation Template
  13. Interview Technique: Validate Your Understanding

Problem Identification: Survey Technique + Additional Tools

  1. Survey Technique: Overview, Benefits, and Cautions
  2. Survey Technique: Types of Questions
  3. Survey Technique: Overcoming Common Challenges
  4. Survey Technique: Plan Your Way to Success
  5. Survey Technique: Post Planning
  6. Survey Technique: Documentation Template
  7. Survey Technique: Validate Your Understanding
  8. Additional Tools

Making Things Practical + Root Cause Analysis

  1. Choosing a Technique
  2. Bob's Towing Example: Choosing a Technique
  3. Root Cause: Five Whys
  4. Root Cause: Fishbone
  5. Bob's Towing Example: Transitioning Back to the Example
  6. Bob's Towing Example: Interview Prep (Part 1 of 2)
  7. Bob's Towing Example: Interview Prep (Part 2 of 2)
  8. Bob's Towing Example: Conduct Interview + Fishbone Example
  9. Bob's Towing Example: Finishing the Fishbone
  10. Bob's Towing Example: Researching Prank Calls Cause Category
  11. Bob's Towing Example: Choosing the Next Technique
  12. Bob's Towing Example: Observation Prep
  13. Bob's Towing Example: Conduct Observation
  14. Bob's Towing Example: Root Problem Identified
  15. Not Planning Every Detail is Okay
  16. Choosing a Technique - Test Your Skills

Determining Value

  1. Reaffirming the Concept of Value + How to Determine

Project Proposal + Gaining Approval

  1. Project Proposal Basics
  2. Project Proposal Sections
  3. Introducing the Project Proposal Template
  4. Bob's Towing Example: Project Proposal
  5. Gaining Project Approval: Sponsor
  6. Gaining Project Approval: Governance
  7. Project Proposal + Gaining Approval: Validate Your Understanding

Wrapping Things Up

  1. Course Recap
  2. Well done! What's Next?

Identify and Define the Problem Course

Enroll for $17
We provide valuable educational, skill- and career-building business analysis insights through content, courses, and hands-on activities delivered by industry experts.

Let's Connect!

Youtube Linkedin Twitter Facebook Envelope

Copyright © 2023 – BA Guide LLC  
Privacy Policy  |  Terms & Conditions

COURSE PREVIEW

Identify and Define the Problem

Course Kickoff and Overview

Why Identify the Problem at All?

The End Goal

Enroll now to access the full course